Accidents are rare, but if one happens on the island, the steps below are what our team will walk you through on the phone anyway — having them ready beforehand just makes the call quicker.
Anyone hurt takes priority over every other step here. For a minor, no-injury bump, don’t rush to clear the road immediately — take a moment for the next step first, unless you’re genuinely blocking traffic on a busy stretch, in which case move to the roadside once you’ve captured what you can.
191 is the national police line and it’s free from any phone; Tourist Police on 1155 speak English and are often the easier first call on the island. Either way, get a police report — our insurer needs one to process a claim, it isn’t optional paperwork. Call the number on your booking straight after, before agreeing to anything with the other driver.
Both vehicles from all sides, where they ended up on the road, any skid marks, and close-ups of the actual damage. Get a photo of the other driver’s plate, license, and insurance card if they have one — far more reliable than details scribbled down in the moment.
If you’re handed something in Thai with no translation, don’t sign it on the spot — ask for a moment, use a translation app, or call us first. This holds even if the other side seems keen to settle things quickly.
Our insurance, like most on the island, relies on a police report existing if you need to file a claim — skipping it after even a small bump can mean covering repairs yourself later. If you’re renting with a different company, it’s worth confirming this directly with them before you drive.
If there’s visible damage, yes — it protects the insurance claim far more than it costs in time.
That happens often here, but it skips the paperwork your rental insurer will likely want — call us before you agree to anything.
No — these are national procedures, not an island-specific process.